Shipping Policy

Shipping availability

Shipping availability can vary by product, seller, destination, and delivery location. Check the product page and enter your delivery location to see whether an item can be shipped to you.

Shipping charges and free-shipping offers

Any shipping charge or free-shipping offer that applies to your order will be shown on the product page or during checkout before you place the order. Offers may depend on the product, seller, destination, or promotion shown on the site.

Please review the final order summary before submitting your order. The amount displayed there is the shipping amount for that order.

Order processing and delivery estimates

Available dispatch and delivery estimates are provided on the product page, at checkout, or in your order information. Estimates can vary by seller, product size, destination, and carrier. A delivery estimate is not a guaranteed delivery date unless the order information explicitly says so.

For products supplied by different sellers, items in one order may be dispatched separately and may arrive at different times.

Delivery details

Please provide a complete and accurate delivery address and contact number when placing your order. Address changes after an order is placed may not be possible once the shipment has been prepared or dispatched.

Large or heavy equipment may require suitable site access and coordination with the carrier. Check the product and order details for any delivery requirements.

Tracking and delivery updates

When tracking information is available, it will be shared through your order details or by the seller or carrier. Tracking updates may take time to appear after dispatch.

Delays, missing, or damaged shipments

Carrier conditions, weather, location access, and other events can affect delivery. If your order is delayed, appears missing, or arrives damaged, contact us with your order details so we can help direct your request to the relevant seller or carrier.

If an order cannot be shipped within the stated timeframe, we will provide an update and explain the available options in line with the order terms and applicable requirements.

Need help with an order

For shipping or delivery assistance, contact support@cementmixer.com or call +1 (206) 488-4941. Please include your order number when contacting support.